Privacy Policy

Last Updated March 2024

Critical Environment Solutions Ltd (“CES”, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

1. Our contact details

  • Name: Critical Environment Solutions Ltd
  • Address: Unit 2276 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA
  • Phone: 01793 512505
  • Contact us online >

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy notice, please contact us via our website, phone or postal address.

2. The type of personal information we collect

Personal information is any information that can be used to identify a person. We currently collect and process the following information:

  • Personal identifiers such as name, email, contact number, personal address, company name, company address, company email, company contact number, job title.
  • Online identifiers such as IP addresses and cookies.

3. How we get the Personal Information and why we have it

You can visit our websites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our cookie policy for detailed information).

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You visit our websites and consent to our use of cookies
  • You have made an enquiry to us
  • You have made an information request to us
  • You have purchased products or services from us

Personal information can be provided via email, phone, web contact form, text messages, social media channels such as Facebook, LinkedIn or Twitter etc

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Where you have made your contact information available on your organisation’s website, or social media accounts, and we use this to contact you and your organisation to offer our products or services.
  • When an existing client or contacts has recommended your services or have recommended our services to you as a potential new client.

We use your personal information to:

  • verify your identity
  • deliver our products and services
  • improve, develop and market new products or services
  • carry out requests made by you on our website or in relation to our services
  • investigate or settle inquiries or disputes
  • enforce our agreements with you
  • protect the rights, property or safety of us or third parties, including our other clients and users of our products and services.

We do not share any client information with third parties unless absolutely necessary for service delivery; for example third-party software vendors. We do not use any sub-processors in our service delivery.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

4. How we store your personal information

Your information is securely stored.

For visitors to the Site, we will retain relevant personal information for at least three years from the date of our last interaction with you and in compliance with our obligations under the UK General Data Protection Regulation.

For Service provision to any client, we will retain relevant personal information for at least six years from the date of our last interaction with that client and in compliance with our obligations under the UK General Data Protection Regulation. We may then destroy such files without further notice or liability.

If personal information is only useful for a short period e.g. for specific marketing campaigns, we may delete it.

 

5. Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by completing the contact form on our website if you wish to make a request: https://www.criticalenvironmentsolutions.co.uk/contact/

 

6. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by completing the contact form on our website: https://www.criticalenvironmentsolutions.co.uk/contact/

 

7. Changes to this policy

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where it is practicable, we will notify you by email of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

Call Us

+44 01793 512 505

2276 Dunbeath Rd, Swindon SN2 8EA
Mission

To be the No 1 specialist provider of branded cleanroom consumable products and contamination control supplies to companies manufacturing in critically clean and all controlled manufacturing environments.

Services

Business Hours

Monday to Thursday 08:30 – 17:00
Friday 08:30 – 16:00
Saturday & Sunday Closed

We're an Approved BusinessWe've been approved by approved business.co.uk